Customer Care

Let us help you!

Call us: (615)616-6030 

(phone, chat lines are open 11am - 5pm CT, Tue - Sat)

For general inquiries

For private event sales 

(10 guests or more)

For brand partnerships & press inquiries:

Nashville: Find us in the Pilcher Lofts building

where Commerce St. meets 2nd Ave.

Louisville: Come see us in the NuLu Marketplace

Frequently Asked Questions

What is Liquor Lab?

Liquor Lab is the ultimate destination for mixology enthusiasts, offering hands-on experiences teaching the art of cocktail-making. Liquor Lab empowers guests to shake, stir, and sip cocktails with confidence, all under the guidance of expert bartenders.

Are there age restrictions?

You must be 21 years-old to participate in our event or enter a Liquor Lab venue. 

Is there food available?

Always! Each Liquor Lab experience offers light bites curated from local vendors.

Do you allow pets or service animals?

Unfortunately no, Liquor Lab is a pet-free venue. 

I want to plan a private event. Can you help me?

We'd love to! Please visit the private events page. Click Here for Nashville. Click here for Louisville.

Can I refund my ticket?

All ticket sales are nonrefundable to ensure a seamless ticketing process. You can transfer tickets to another guest up to 48 hours before the event. 

Can I reschedule my ticket?

Yes, you can reschedule your event up to 48 hours before it starts. Contact our customer service through chat, email, or call us, and we will be happy to assist you. 

Can I book an offsite event?

We do not offer offsite events at this time. 

Do you offer mocktails?

Of course! We offer alcohol-free mocktails to guests who prefer non-alcoholic drink options. 

Are there vegetarian options?

Yes, please inform our staff at least 48 hours in advance so we can accommodate your vegetarian preferences. 

Do you have gluten-friendly options?

Yes, gluten-free options are available. Please notify our staff at least 48 hours prior to your event date.

Can I bring my own food?

We do not permit outside food or beverages at our venues due to health and safety concerns. 

Nashville Parking

*2nd Avenue is currently closed for construction, it is pedestrian access only. We apologize for the inconvenience.

Parking Garage: Premier Parking 211 Commerce Garage

Address: Premier Parking 211 Commerce Garage, 211 Commerce St, Nashville, TN 37201

For your convenience we recommend the Premier Parking Garage, with the entrance on the east side of 3rd ave between Commerce and Broadway. We do not offer parking vouchers at this time.

Louisville: We recommend street parking

Louisville Parking

Parking garage or street parking is available for our Louisville venue:

Parking Garage Address: 820 E Main St, Louisville, KY 50206

Parking Code: HXP3H

For your convenience we recommend using the parking garage located at 820 E Main St. Please use the above code to receive 20% off.

Visit Our Locations


144 2nd Ave N STE 10,
Nashville, TN 37201


823 E Market St STE 103
Louisville, KY 40206